Refund
Policy

Yacht charters can be cancelled free of charge up to 48 hours before departure, with a full refund. Experiences can be cancelled free of charge up to 24 hours before the activity, with a full refund. Refunds are measured from your scheduled departure or activity time. Each listing shows its exact terms before you pay; where a listing states different terms, the listing applies.

• Yacht charters, 48+ hours before departure - Full refund
• Yacht charters, 24-48 hours before departure - 50% refund, or move your date free of charge within 30 days
• Yacht charters, less than 24 hours before departure - No refund; we can move your date if the yacht is free, which may carry an AED 200 admin fee
• Experiences, 24+ hours before the activity - Full refund
• Experiences, less than 24 hours before the activity - No refund; we can move your date subject to availability
• No-shows - No refund

To request a refund, please follow these steps:

• Contact our customer service team via email at refunds@infiniayachts.com
• Include your booking reference number and charter date
• Provide a brief reason for the cancellation
• Our team will process your request within 3-5 business days

Once your refund request is approved:

Refunds are processed to the original payment method used for booking. Credit card refunds typically appear within 5-10 business days, depending on your financial institution.

The following items and services are non-refundable:

• Special event packages booked during peak seasons (New Year's Eve, Eid, National Day)
• Customized catering orders placed with external vendors
• Third-party services already contracted (photographers, entertainers)
• Add-on services consumed or delivered before cancellation
• Insurance fees and administrative charges

We understand that Dubai's weather is generally favorable, but safety is our priority:

If we cancel your charter due to unsafe weather conditions (storms, high winds, rough seas), you will receive a full refund or the option to reschedule at no additional cost.

Weather-related decisions are made by our experienced captains and are final for safety reasons.

Need to change your booking instead of canceling? We're flexible:

• Date changes are free if requested 48+ hours before a yacht charter or 24+ hours before an experience, subject to availability
• Later changes follow the cancellation timeline above
• Yacht upgrades are subject to availability and price difference
• Downgrades may result in a credit voucher (not cash refund) for the difference

We understand that life can be unpredictable. In exceptional circumstances such as:

Medical emergencies (with documentation), bereavement, or travel restrictions imposed by authorities, we may offer additional flexibility. Please contact us directly to discuss your situation.

We recommend considering travel insurance that covers trip cancellations for added peace of mind. Some credit cards also offer booking protection benefits.

While we cannot recommend specific insurance providers, we encourage guests to review their coverage options before booking, especially for high-value charters.

If you have any questions about our refund policy or need assistance with a cancellation, our dedicated support team is here to help. This refund policy is part of our Terms of Service. For information on how we handle your data, see our Privacy Policy.

Email: refunds@infiniayachts.com

Phone: +971 52 463 4292

Response time: Within 24 hours on business days