Frequently
Asked Questions

Infinia Yachts is a 24/7 live yacht booking platform that helps customers book verified yachts from licensed operators across Dubai with real-time assistance and transparent pricing.

No. Infinia Yachts works with licensed yacht owners and operators. We act as a booking and support platform connecting customers with professional operators.

We focus on real-time availability, transparent pricing, curated fleets, and 24/7 live human support. Our platform is built from real customer experience, not just listings.

Infinia Yachts operates as a booking platform and service facilitator. The yachts are operated by third-party licensed operators.

You can book directly online through our platform or contact our team for live assistance. Bookings are available 24/7.

Yes. Our platform and support team are available 24/7 for bookings, availability checks, and assistance.

A booking is confirmed once payment is completed and confirmation is issued. Some yachts may require operator approval, which is communicated clearly.

Yes, subject to availability and operational approval. Same-day bookings are supported through live assistance.

Temporary holds may be offered in limited cases, but availability is not guaranteed until payment is completed.

Inclusions vary by yacht and package. Common inclusions are crew, fuel for standard cruising routes, and onboard amenities. All inclusions are shown before booking.

No. All known costs and inclusions are clearly disclosed before confirmation. Optional add-ons are charged separately.

Prices depend on yacht size, category, duration, season, day of the week, and special events.

Yes. Weekends, public holidays, and peak seasons may have higher pricing.

Yes. Many yachts allow customisation such as catering, decorations, water sports, and extended hours.

We accept approved online payment methods. Available options are shown at checkout.

Some bookings require full payment, while others may allow partial payment. This is communicated before confirmation.

Cancellation policies vary by yacht and operator. The applicable policy is shown clearly at the time of booking.

Refund eligibility depends on the cancellation timeframe and operator policy. Last-minute cancellations are usually non-refundable.

No-shows are non-refundable.

We offer standard yachts, luxury yachts, mega yachts, catamarans, and specialty vessels depending on availability.

Capacity depends on the yacht. Each listing clearly mentions maximum guest capacity.

Yes, subject to availability. If a substitution is required, a similar or higher-category yacht will be offered.

Yes. All listed yachts are operated by licensed operators and maintained as per regulatory standards.

Common departure points include Dubai Marina, Dubai Harbour, Business Bay, and Dubai Creek.

Yes, based on the yacht and availability.

Routes may include Dubai Marina, Ain Dubai, JBR, Palm Jumeirah, Atlantis, and Burj Al Arab, depending on duration and conditions.

Route customisation is possible within safety and fuel limitations.

Facilities vary by yacht but may include cabins, restrooms, sound systems, seating areas, and sun decks.

Some packages include refreshments. Catering and meals can be added separately.

Yes you can bring your own food and drinks.

Yes you can bring your own alcohol. It is also available on request.

Yes. Many yachts are suitable for birthdays, anniversaries, and private celebrations.

Yes. We support corporate outings, client entertainment, and team events.

Yes. Decoration services may be arranged as an add-on.

Yes. Romantic setups and customised experiences are available.

Yes. All yachts are operated by licensed crews and follow safety regulations.

If conditions are unsafe, the trip may be rescheduled or cancelled for safety reasons.

The captain's decision is final and based on safety guidelines.

Yes. Safety equipment is available onboard as required.

Yes. Guests must follow crew instructions, safety rules, and behave responsibly.

Yes. Operators may refuse boarding to intoxicated or disruptive guests.

Illegal substances, dangerous items, and anything restricted by law are strictly prohibited.

Yes, provided safety guidelines are followed.

Yes, subject to availability and advance notice.

Many yachts are family-friendly. Please check specific listings.

A similar or higher-category yacht may be offered where possible.

Minor delays may occur due to operational reasons. Customers will be informed promptly.

The yacht operator is responsible for vessel operation and onboard safety.

Guests are responsible for damages caused by negligence or misuse.

Personal belongings are the guest's responsibility.

Yes. Our team remains available for assistance before and during your booking where required.

You can contact us via phone, WhatsApp, or email. We are available 24/7.

Yes. Live human support is a core part of our service.

All bookings are governed by the laws of the United Arab Emirates.

Yes. Policies may be updated periodically. The latest version will always apply.