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Infinia Yachts

Questions Answered

Frequently
Asked Questions

13 Questions
Concierge 24/7, 365 days a year

What guests ask us before chartering in Thailand: how booking works, what happens on the day, and how to reach us. If your question is not here, our team is on hand 24/7, 365 days a year.

01

Booking with Infinia

Licensed local charter companies crew and run each yacht. You book with Infinia: we confirm your yacht and inclusions, take your payment and look after you before, during and after the charter.
Choose a yacht, set your date and duration, and complete the booking online. If you would rather talk it through first, our team is on hand 24/7, 365 days a year.
When payment is complete and the operator has confirmed your slot. If a yacht needs operator approval before it can be held, we tell you before you pay.
Earlier is easier for weekends, holidays and larger vessels. Send us your dates and we will tell you plainly what is still open.
02

On the water in Thailand

The departure point depends on the yacht you book. We confirm the exact meeting place and time with you for your vessel and date.
Routes follow the yacht, the hours you book and the conditions on the day. Our Thailand route guide shows the shapes most charters take, and the captain confirms what is possible for your date.
Sea conditions change through the year and the captain makes the final call on the day. Tell us when you are travelling and we will say honestly what to expect.
Some yachts and durations allow it, others do not. Ask before you book and we will confirm what your chosen vessel can do.
03

Payment, changes and support

The full amount and the currency are shown at checkout before you confirm. Available payment methods appear at the same step, and we also accept USDT and USDC stablecoins.
Safety calls belong to the captain and the operator. If a charter cannot sail, we work with the operator on a new date or a refund under the policy shown when you booked.
Yacht charters can be cancelled free of charge up to 7 days before departure. Cancelling 3 to 7 days before departure carries a 50% fee, and cancelling less than 3 days before departure carries a 100% fee. Each listing shows its exact terms before you pay, and the full timeline is on our Refund Policy page.
Date changes are free if requested at least 48 hours before departure, subject to availability; blackout dates can't be selected and there's no limit on the number of changes. Within 48 hours of departure, a booking can't be moved and is non-refundable.
Our team answers by live chat, WhatsApp and email, 24/7, 365 days a year. One team handles the booking and the day itself, so you are never handed around.

Still have questions?

For any question about chartering in Thailand, our concierge team is on hand 24/7, 365 days a year.

Contact Us